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Call centre administrator - temp till 30/09/25

Swansea
Temporary
Brook Street
Call centre administrator
Posted: 12 July
Offer description

Job Description

Description:
The Temporary Worker will provide administrative support and customer service. They will follow set procedures and will exercise some independent judgment in carrying out instructions under general supervision. The role requires an 8:00 AM start each working day and is 100% office based.

Examples of work performed will include but not be restricted to:

* Taking a high number of telephone calls, this is a customer service/call centre role
* Collating and analysing fairly complex information or data
* Overseeing administrative procedures and processes
* Acting as an administrative liaison with internal and/or external sources
* Preparing routine correspondence

Typical qualifications and experience:
- Five GCSEs at Grade C or above or equivalent (including English Language or equivalent)
- NVQ Business Administration Level 2 (or suitable clerical experience)
- Administrative experience with a good knowledge of and experience in using Microsoft Office
- Good communication skills, both oral and written

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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