We are working with a leading international technology services organisation seeking a Client Operations Change & Improvement Lead to drive operational transformation across their EMEA business.
This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation.
The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved.
The Role
You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes.
Key responsibilities include:
Leading end-to-end change management activities for complex operational transformation initiatives
Developing and executing structured change strategies and adoption plans
Partnering with project teams and senior stakeholders to drive successful change outcomes
Supporting teams through organisational change by delivering clear communication, training and engagement strategies
Embedding agile ways of working and supporting delivery teams using frameworks such as Scrum or Kanban
Measuring change adoption and success through defined KPIs and metrics
Identifying opportunities for operational improvement and workflow optimisation
Coaching internal teams and stakeholders on change management best practice
Ensuring initiatives align with broader strategic, operational and commercial objectives We are looking for someone who combines strong change management expertise with commercial awareness and excellent stakeholder engagement skills.
Key experience includes:
Proven experience delivering business or operational change programmes
Experience applying structured change methodologies such as ADKAR / Prosci
Exposure to Agile delivery frameworks (Scrum / Kanban)
Experience working with tools such as Jira
Strong stakeholder management and communication skills across multiple business levels
Ability to translate strategic goals into practical operational improvements
Experience driving adoption of new processes, systems or ways of working
Strong analytical and problem-solving skills Why Apply?
Opportunity to influence large-scale operational transformation
Work within a global, fast-growing technology environment
High level of autonomy and visibility across the business
Hybrid working with collaboration across UK and EMEA teams Additional Information
Hybrid working model (3 days per week in office)
UK based with occasional EMEA travel (Must be able to get to London/Manchester/Sheffield sites)
Competitive salary and benefits package
If you are an experienced Change Manager, Transformation Lead, or Operational Improvement professional looking to make a real impact within a global organisation, we would love to hear from you