About the role
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will ensure our difference is felt through the Partner-led service our competitors just can't match.
Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change, handling lost property, and addressing a wide range of other customer queries and sometimes complaints.
Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18.
Key Responsibilities
* Approach work with a friendly, welcoming, and self-motivated attitude to provide the best possible customer experience.
* Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
* Be an ambassador for the John Lewis brand and its reputation as a trusted company.
* Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
* Promote our services at in-store events.
Essential skills/experience you'll need
* Excellent customer service skills.
* Great computer skills with the ability to work with multiple softwares.
* Strong admin/organisational skills, with close attention to detail and compliance.
* Excellent communication skills with a logical approach.
Desirable skills/experience you may have
* Previous experience of working in a customer-facing role is welcomed. However, we will provide all the necessary training to help you perform at your best every day.
About The Partnership
We’re the largest employee-owned business in the UK and home to our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.
As Partners, we share ownership and the rewards that come with it. We use our voices to contribute to our success, working together through good and challenging times, always treating everyone with kindness and respect.
We all own making the Partnership a place where we belong. We embrace our differences and create an environment where we’re free to be ourselves and thrive. We grow individually and collectively.
As Partners, we make all the difference. And, we all own it.
Important points to note:
Some roles are subject to pre-employment vetting, which may include DBS checks for successful candidates. If required, you will be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.
We recommend applying as soon as possible, as vacancies can close early if we receive a high number of applications.
We support flexible working to help Partners maintain a good work-life balance. This may include flexible or compressed hours, job sharing, or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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