First Military Recruitment is working in partnership with our reputable client, who is seeking a Field Operations Technician to join their repairs team in Croydon.
As part of a heating maintenance team, the successful candidate will support a team of repairs and/or maintenance operatives providing services in commercial plant rooms and dwellings, including heating installations and appliances in client properties. The role involves assisting and advising the area team on work progress, monitoring operatives' performance, producing improvement plans, providing technical support, and identifying training needs within the team.
Duties and Responsibilities:
1. Support and monitor a team of operatives who service, repair, maintain, and install gas and heating plant and appliances, following manufacturer’s instructions and guidance.
2. Assist and advise the team on work progress, servicing, general repair/maintenance, and breakdowns of plant and related equipment, including appliances and heating systems.
3. Deliver all PPM and cyclical maintenance programmes, ensuring records are updated within the NAV system and engineers' PDAs.
4. Monitor engineers' performance, time management, parts usage, resource and labour costs, using management information and KPIs.
5. Manage top-up hours and advise the FOM on resource planning.
6. Survey and estimate project works, maintaining related administration processes.
7. Manage engineer performance through management information and KPIs to maximize efficiency.
Skills, Experience, and Qualifications:
1. ACS qualifications – minimum of CCN1, CEN1, CENWAT, and CKR1 CPA1.
2. Experience working in a multi-sited company.
3. Experience in high-volume, high-pressure environments.
4. Minimum of 3 years’ experience.
5. Experience diagnosing faults on domestic gas central heating systems.
6. Full driving license.
7. Health and safety qualifications such as Working at Height, Manual Handling, First Aid (3-Day), etc.
8. Gas Safety certification.
9. Experience in customer service roles, dealing directly with the public.
In return, our client offers:
* Company Van
* Pension
* 33 days holiday (including Bank Holidays)
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