This is a full-time, on-site role in Guildford for a Medical Receptionist. The Medical Receptionist is responsible for managing appointment scheduling, greeting and checking in patients, answering phone calls professionally, and providing administrative support. The role also involves maintaining medical records and ensuring the front desk operates efficiently to deliver outstanding patient service.
Company Description
Founded in 2006, Surrey Cardiovascular Clinic specialises in the early detection and treatment of various heart diseases. With over 15 expert cardiologists, heart surgeons, and renal physicians, the clinic is committed to providing exceptional care. Equipped with state-of-the-art facilities, services include advanced diagnostics such as high-fidelity Cardiac CT for Heartflow, stress testing, and blood testing. Known for its professional and friendly staff, Surrey Cardiovascular Clinic ensures high-quality patient-focused care in a wide range of cardiovascular health assessments.
Key Tasks and Responsibilities
* Reception duties: greeting and welcoming patients, offering refreshments and assistance where needed
* Checking patients in on clinic lists and ensuring all necessary documentation is complete (e.g. registration forms, insurance details, medication lists)
* Answering telephone calls and handling or forwarding messages via email
* Generating and sending invoices using Xero accounting software
* Booking and scheduling outpatient appointments and investigations in coordination with PCCs and secretarial staff
* Preparing clinic rooms for doctors, ensuring paperwork and clinic lists are ready, and restocking supplies as needed
* Scanning, processing, and forwarding incoming paper documents, emails, and faxes
* Providing basic hospitality, including offering beverages and assistance to patients
* Taking card payments using card machines or virtual terminals
* Performing general office and administrative duties
Qualifications
* Experience with Appointment Scheduling and Receptionist Duties
* Proficiency in Medical Terminology and familiarity with Medical Office environments
* Strong Phone Etiquette and interpersonal communication skills
* Ability to multitask and manage time effectively in a busy clinic setting
* Attention to detail and the ability to maintain confidential patient information
* Previous experience in a medical or healthcare environment is advantageous
* Proficiency with medical appointment systems or related software is a plus
Working Hours
Shifts are scheduled Monday to Friday between 08:00 and 20:00 on a rotational basis.
Training & Development
Full training will be provided. APCCs who demonstrate skill and initiative will be well-placed to apply for Patient Care Coordinator roles as they become available.
Why Work With Us?
You will be part of a supportive, professional team that takes real pride in the care we provide. We are committed to creating a workplace that values integrity, collaboration, and inclusivity.
Our Philosophy
“We are dedicated to providing excellent patient-centred care through an environment rooted in integrity, inclusivity, and collaboration. Our guiding principles emphasise the treatment of all staff and patients with unwavering honesty, kindness, and respect. We recognise that the strength of diversity and the synergy of teamwork are essential for delivering unparalleled medical care.”
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