Service Desk Engineer - Aylesbury Up to £37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: * Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. * Support projects as required * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly * Receive and manage calls from internal staff via telephone, email and web portal when required * Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: * Previous experience working in as an IT Support Analyst/Engineer * Experience supporting Microsoft Windows Server based Infrastructure * Experience with ServiceNow * Experience with Windows 10, Office 365 and Active Directory * Basic networking knowledge (DHCP, DNS, TCP/IP) * Printer management and support * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Possess a positive can-do attitude and be able to communicate with users of all different technical levels * ITIL knowledge. Salary up to £37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week