Overview
We are looking for a highly motivated individual with a strong commitment to outstanding customer service to join our library team. This role is for a Casual Customer Service Assistant – Libraries. You will play a key role in providing excellent customer experiences and supporting the library’s reputation by contributing to the delivery of a wide range of library services. The main responsibility of this role is to provide cover for planned and / or unplanned staff absences and assisting with special events as needed.
Responsibilities
* Provide cover for planned and / or unplanned staff absences
* Assist with special events as needed
Requirements
* a positive and flexible approach with the ability to travel across the district by car or public transport
* excellent interpersonal skills
* previous experience in a customer facing environment
* a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
* a calm approach when dealing with complex and stressful situations
* the ability to engage and interact appropriately with both adults and children
* the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
Want to Know More?
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Chris Williams.
Tel: 07392287839
E-mail: chriswilliams@wakefield.gov.uk
How to Apply
To apply please click the Apply Now link below.
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