Job Title: Technical Operations Manager - London
About us:
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and curiosity as you explore, collaborate, and innovate to build brands consumers love. Join passionate people worldwide to test new ideas, learn, grow, and create a brighter future.
More about Diageo is available at its website: https://www.diageo.com/
About the Function:
Our Sales team builds relationships, connects with customers, and sells our brands in vibrant markets. Using your curiosity and passion, you'll leverage consumer insight and digital platforms to reach new customers and markets, supporting your growth and development with us.
Role Dimensions:
As the Technical Operations Manager, you will protect and grow Diageo's On Trade business by leading technical service deployment, managing third-party relationships, and ensuring quality standards. Collaborate with divisional and central teams to drive continuous improvement and deliver excellent customer outcomes.
Top Accountabilities:
* Lead and implement the technical service model, ensuring SLA standards are met and resources are optimized.
* Establish and maintain quality standards, continuously improving all quality levers.
* Manage relationships with contractors and brewers, conducting reviews and interventions as needed.
* Oversee budgets related to contractors and equipment, collaborating on planning and forecasting.
* Develop control processes for in-outlet activities, including audits and asset management.
* Coordinate the Events Calendar, ensuring operational readiness and quality standards.
* Manage performance of Regional Quality Executives through visits, coaching, and audits.
Ideal Experiences / Qualifications / Capabilities:
* Strategic thinking and adaptability.
* Stakeholder engagement and relationship-building skills.
* Ability to foster productive team relationships.
* Analytical problem solving and decision-making skills.
* Excellent communication skills.
* Strong organizational and planning abilities.
* Commercial acumen with experience managing budgets.
* Experience with territory mapping software is a plus.
At Diageo, our inclusive and diverse culture is central to our purpose of "celebrating life every day everywhere." We value everyone regardless of background, disability, religion, gender identity, sexuality, or ethnicity.
We encourage flexible working arrangements and provide reasonable accommodations for individuals with disabilities to participate fully in the application process and perform essential job functions.
Don't let anything stop you from applying!
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