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About
IT Support Engineer
Location: Bedfordshire, UK (Onsite 5 days per week)
Salary: £35k - £40k
Role Profile
We are seeking a highly motivated and customer-oriented 1st Line IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.
Responsibilities
1. Provide first-line technical support to employees via phone, email, and in-person.
2. Resolve desktop/laptop issues (software, hardware, peripherals).
3. Troubleshoot network connectivity problems (Wi-Fi, VPN, LAN).
4. Assist with email and calendaring software issues.
5. Resolve printer and scanner issues.
6. Perform basic software installation and configuration.
7. Reset passwords and resolve account lockouts.
8. Log and track all support requests in the ticketing system.
9. Escalate complex issues to higher-level support when necessary.
10. Maintain accurate records of all support activities.
11. Proactively identify and resolve recurring IT issues.
12. Assist with the deployment and maintenance of IT equipment.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Nice-to-have skills
* VPN
Work experience
* Desktop Support
Languages
* English
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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