Job Description
Job Title: Service Designer
* Duration: 3-Month Rolling Contract
* Location: Remote
* IR35 Status: Inside IR35
About the Role:
We are looking for an experienced Service Designer to join a project focused on fraud-related services within the public sector. You will play a key role in designing and improving end-to-end services that meet user needs and align with government standards.
Key Responsibilities:
* Design and deliver user-centred services that address fraud prevention and detection.
* Collaborate with multidisciplinary teams including product managers, developers, and policy experts.
* Conduct research and analysis to understand user needs and pain points.
* Create service blueprints, journey maps, and prototypes to communicate design solutions.
* Ensure services are accessible, inclusive, and meet government service standards.
Essential Skills & Experience:
* Proven experience as a Service Designer on Central Government projects.
* Strong understanding of user-centred design principles and agile methodologies.
* Ability to work collaboratively in a remote environment.
* Excellent communication and stakeholder engagement skills.
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