Job Description
Customer Service Specialist ***Global FMCG Category Leader***
Location: Near Slough – Hybrid working (3 days per week in the office)
Salary: £50,000 to £58,000 per annum dependent on experience + Bonus, Pension, Healthcare, Holiday & More
Join a fast-paced, global FMCG organisation as a Customer Service Team Leader where you will lead a team of highly experienced, passionate and decided Customer Service Specialists. This team is pivotal in delivering exceptional service to B2B customers across grocery, ecommerce, convenience, and wholesale sectors, acting as the first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery.
Key Responsibilities:
1. Lead and develop a team of customer service associates, ensuring customer satisfaction and adherence to processes and procedures
2. Onboard and train new team members, developing a team of exceptional talent
3. Support internal supply chain improvement initiatives whilst driving operational and financial excellence
4. Liaise with customers to optimise satisfaction and efficiency through KPI's
5. Manage daily order processing and ensure dispatch and delivery on time, in full
6. Act as the first point of escalation for customer complaints and complex quer...