2821 – IS Supplier Relationship Analyst
We are looking for an experienced IS Supplier Relationship Analyst to support the governance and performance management of key technology suppliers. This role will report to the IS Transformation Manager and will be critical in ensuring suppliers deliver against contractual commitments, drive value, and align with strategic business objectives.
📍 Location: London or Aberdeen (Hybrid working)
🔁Contract Type: Permanent or Contract considered
What you’ll do
Supplier Governance & Relationship Management
* Act as the primary IS contact for key suppliers
* Lead structured governance forums including monthly service reviews and QBRs
* Track actions, manage risks, and ensure alignment to delivery priorities
Performance Monitoring & Reporting
* Monitor supplier KPIs, SLAs, and overall performance
* Produce insightful reporting including trend analysis and risk identification
* Translate operational and contractual data into clear business insights
Contract Compliance & Change Control
* Ensure supplier delivery aligns with contractual obligations
* Support change requests, contract amendments, and scope variations
* Identify and escalate risks, non-compliance, and performance issues
Operational Support & Issue Resolution
* Support day-to-day supplier engagement across IS teams
* Act as escalation point for supplier-related issues
* Assist with vendor audits and ensure documentation compliance
Strategic Sourcing & Supplier Portfolio Management
* Evaluate supplier performance to identify cost-saving and innovation opportunities
* Collaborate with procurement to inform sourcing decisions
* Support alignment of suppliers with transformation and strategic goals
What to bring
* Strong experience managing supplier/vendor relationships within IS / Technology environments
* Experience with vendor governance frameworks (e.g. ITIL, SIAM)
* Solid understanding of contracts, SLAs, KPIs, and change control processes
* Ability to interpret technical and commercial data and translate into actionable insight
* Experience using ERP systems (e.g. SAP), Power BI, and supplier performance scorecards
* Strong analytical, communication, and stakeholder management skills
* Commercially aware with a proactive, continuous improvement mindset
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.
How to Apply
We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.
Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement;
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to, and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
🌐 www.prosource.it