Length of employment: Job Summary: DWP Digital offers uniquely challenging and fulfilling careers for people interested in using their skills to make a genuine difference to society. We're part of the UK's biggest government department, and along with 85,000 colleagues, we support 20 million people every day to help them to find work and save for their future. Few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many. As a Digital Service Assessor, you will ensure DWP services and those of its Arm's Length Bodies, comply to the Government's Service Standard for delivery of high-quality services aligned to Government spend controls. You will undertake assessments for services, communicating outcomes and championing the Standard across DWP and Digital. You will play a key role as an ambassador of the Service Standard and actively contribute to a range of forums, meetings, networks, conferences and online communities to increase its eminence. Working as a Digital Service Assessor provides a great opportunity to: • Enhance your personal development through studying for professional qualifications and by contributing to a range of collaboration forums, meetings, networks, conferences and online communities, both internally within DWP and more widely across government; and • Build strategic relationships which enable you to influence both departmental and wider government strategy, particularly in relation to the design and delivery of quality services able to positively improve experience for citizen and internal users. Job Description: The Service Standard assurance function provides a great opportunity to ensure user needs are understood and appropriately reflected in the design and delivery of brilliant services. As an assessor you will lead Service Standard assessments, communicate outcomes, and champion the Standard within Digital and more widely across DWP and its Arm's Length Bodies, playing a critical role in maturing individual and organisational capability. You will: Use evidence-based assessment methods and approaches to determine if services comply with the Service Standard. Communicate assessment outcomes enabling a range of stakeholders to understand how the Service Standard supports Government transformation, applies to their work and what they need to do to comply with it. Produce briefings/reports to track and report on the status of a service to proceed to the next lifecycle stage, actively contributing to key governance decisions. Provide advice, guidance, and training to digital colleagues on the Service Standard to develop capability. Actively build and maintain a diverse network of colleagues, collaborating in multidisciplinary teams to achieve objectives and provide expert input into Service Standard Assessments. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information New entrants to the Civil Service will join on band minimum. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater. See selection process for more details. If you would like to learn more about the role, please contact Oliver.canham1@dwp.gov.uk. Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form. 2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. When giving details in your employment history. 3. Behaviour and technical statements (up to 250 words each). These include: Behaviours: • Communicating and Influencing - Lead Behaviour • Leadership • Making Effective Decisions • Seeing the Big Picture Technical Skill: Q uality Assurance - Plans, organises, and conducts independent audits of complex projects, major programmes, or functional areas. Assesses compliance with organisational standards and the application of quality controls. Prepares and reports audit findings, evaluates associated risks, and ensures corrective actions are implemented. Reviews audit reports to identify recurring issues and opportunities to enhance control effectiveness and efficiency. Conducts audits across the supply chain and oversees assurance activities carried out by others. The sift panel will use the information in your employment history, behaviours and technical statements to assess your experience, skills and knowledge for this role. Should a large number of application be received, an initial sift may be conducted using the lead behavioural statement stated above. Candidates who pass the initial sift will progress to a full sift. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. You will receive a score for your behaviours and technical statements. You will not receive a score for your employment history, it is used to add context to your behaviours and technical statements. Important information You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history, behaviours and technical statements contains any personal details your application will be withdrawn. We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective. Stage 2: Interview If you're successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the behaviours and technical skill listed above. You will be asked to do a 5 minute presentation on a specific topic. Further details will be provided to candidates invited to interview. Interviews will take place from mid August 2025. Sift and Interview dates to be confirmed. Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.