* 5 out of 7 with 1 weekend in 4 (Early shift 6.00 - 15.00 1 hour break Late shift 10.00 - 19.00hours 1 hour break)
As a Front of House Supervisor at Sodexo atBattlesbury Barracks, Warminster BA12 8NJ, you'll lead a front-of-house team, ensuring smooth operations in the bar and food outlets. Your role is customer-facing, with a key focus on interacting with our Armed Forces personnel every day. Join Sodexo and take on a role where your leadership makes a real difference, with opportunities to grow and develop along the way.
What you’ll do:
* To control rostering and work details within the resources of the Mess to ensure that all tasks are completed to the satisfaction of the client.
* To be responsible for welfare and discipline of staff according to company procedure and as approved by the Site Services Manager.
* To ensure that conduct within the Mess is professional at all times.
* To maintain the staff training programme as directed, checking for competency after training is complete i.e. in process checks.
* To ensure that dress standards are met to include rules of jewellery etc. Staff shall be in uniform and well presented at all times.
* To ensure that all staff adhere to COSHH regulations.
* Monitor cleaning cupboards for correct presentation and safe practise.
* To maintain custody of quarterly checks of service equipment reporting deficiencies to the SSM.
* To maintain all company documentation accurately. To include training record cards.
* To meet all deadlines set by the Site Services Manager.
* To maintain administration for personnel i.e. timebook, timesheets and absence monitoring.
* To assist mess manager with EprophIT as required.
* Communicate instructions to staff as directed with SSM.
* To issue and account for stock, this may include ordering and stock taking.
* Weekly monitoring and verification of in process checks, supervisor’s checks, and cleaning schedules.
* Daily monitoring of the team and their output to ensure all tasks have been completed to a high standard.
* Ensure all staff are competent in the execution of their tasks.
* To monitor and verify the correct use storage and control of machinery equipment, cleaning materials and chemicals is being adhered to.
* Communicate concerns of service deliverance to the SSM.
* Monitor maintenance of cleaning cupboards, which should be strictly compliant with COSHH regulations.
* Monitors and verify that all staff are compliant with the Health & Safety Act and COSHH Regulations.
* Monitor and verify that cleaning standards are achieving the expectations of the client and company.
* Failure to achieve this standard will require corrective action which must be executed immediately.
* Maintenance of the company Quality Control Procedures.
* To develop your own skills within the scope of this position.
What you bring:
* Experience in a similar role, with knowledge of catering operations and some supervisory or team leadership experience.
* Experience in hospitality (hotel, bar, or restaurant) is a plus.
* Strong customer service and communication skills.
* Ability to motivate and lead a team effectively.
* Comfort with working at a fast pace and adapting to changing situations.
* A collaborative mindset and the ability to communicate well with senior management.
What we offer:
* Fully funded apprenticeship qualifications
* Career development opportunities within Sodexo
* A friendly and supportive work environment
* Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
* Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
* Career Growth – Apprenticeships, learning tools, and development opportunities.
* Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
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