Job responsibilities
* To greet, serve and advise customers giving the highest standard of customer service at all times.
* Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
* To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
* Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
* To deal effectively with customer complaints by liaising with the line manager when necessary.
* Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis
* Follow all stock management procedures.
* Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
* To be conversant with selling systems, cash and credit and exchange procedures.
* To maintain the highest standards of housekeeping and retail standards within the store.
* Take all actions necessary to maximise security and prevent theft of product.
* To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
* Participate in team meetings and make a positive contribution.
* To carry out any additional duties as directed by the management team.
Profile
* Previous experience within luxury fashion.
* Excellent communication and relationship building skills.
* An existing client book and the ability to build long-term relationships with clients.
* A passion for Christian Dior and our collections.
* Strong knowledge of fashion and trends.
* Fluency in a second language (preferred).
Additional information
Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.
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