Proactive Personnel are recruiting for a permanent position offering security and experience in customer Service.
The role will be to ensure that all incoming calls are dealt with in a timely and efficient manner that customer relationships are strengthened, and customer experience is enhanced.
You will receive - Customer Service Advisor
* Location: Bromborough
* Hours of work: 40 per week - 08:30-17:00 Monday to Friday
* Salary of £24,000
* Annual holiday entitlement is 23 days, plus an additional 8 days for public holidays.
* Job Types: Full-time, Permanent
* Company pension
* Free parking
* On-site parking
Key Details - Customer Service Advisor
* To ensure inbound and outbound calls are dealt with efficiently and professionally.
* Be able to identify customer's needs, clarify information, research every issue, and help provide solutions.
* Build sustainable relationships and engage customers by going the extra mile.
* To log all customer queries on the CRM System
* Be able to navigate our in-house systems CRM and AMCS efficiently
* To work with internal departments in resolving customer queries.
* To assist with general admin duties including reception duties
* Proactively contact new customers after their first 6 weeks to introduce our other services.
Proactive Personnel specialise in the ...