We currently have an exciting opportunity to join the team as a Hotel Night Porter at the Telegraph Hotel, Coventry.
Who are we:
An iconic building at the very heart of the city centre, the hotel evokes the famed mid-century 1950s architecture of Coventry and will be a reflection of its former life as a thriving newspaper and printer works. It will feature 88 air-conditioned bedrooms, several of which will be duplex penthouse suites, as well as a stylish restaurant in a glazed courtyard, meeting, event and conference space, alongside a rooftop bar overlooking Belgrade Square.
The ideal candidate:
The ideal candidate would possess outstanding communication skills.
Direct experience with hotel businesses is not required however, though some knowledge of the industry would be beneficial, as would experience of working in a customer experience focused role. The ideal candidate would be both resourceful, efficient, and with an outstanding eye for detail.
This is a full time position working night shifts (five days out of seven) a total of 40 hours per week. The shifts times are 22:30pm - 07:00am
Duties will include:
* Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
* Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
* Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
* Professionally and competently operates the telephone system in line with both operating and Company Standards.
* Managing Health & Safety procedures during the night shift
* Hotel cleaning duties of conference rooms and public area
* Limited Food & Beverage service
* To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
Benefits:
At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.
As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.
Job Types: Full-time, Permanent
Pay: From £25,600.00 per year
Work Location: In person