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About the Role
The Sales & Marketing team looks after our customers and helps them through one of the most important parts of their lives: finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are key to making that vision a reality. Our teams, both locally and nationally, work together to ensure we show people the perfect home for them. Roles include building and maintaining websites, running marketing campaigns, answering customer questions, guiding and supporting them through the purchase and personalisation of their new home, and ensuring their happiness post-sale. Some team members work on-site in showrooms, others support from the office, but all aim to meet our customers' needs and help them find the perfect home.
Key Responsibilities
* Deliver strong sales performance through effective management of the Sales Adviser team.
* Recruit, train, and develop the sales team.
* Prepare staffing rotas, ensuring coverage for holidays, sickness, etc.
* Ensure compliance with sales processes and tools, e.g., Prada, IT, Single Sales Principles.
* Manage non-compliance and underperformance according to group standards.
* Manage scheme costs and promote high-quality standards.
* Utilise divisional IT systems effectively; ensure CRM activity is maintained and KPI targets are met.
* Oversee the launch of new sites, coordinating marketing input.
* Contribute to marketing campaigns and ensure marketing materials comply with standards and legislation.
* Focus on actions that drive customer satisfaction and division KPIs.
* Liaise with divisions to ensure smooth customer journeys.
* Handle customer care issues as the point of contact.
* Conduct market research and competitor analysis.
* Assist with research on developments as required by the Sales Director.
* Report on sales and legal completions to the Sales Director.
* Manage show homes and sales offices to meet group standards.
* Promote company values, policies, and procedures.
* Ensure PCI DSS compliance in processing card transactions; undertake necessary training.
Candidate Requirements
To succeed, candidates should have:
* Leadership skills, with experience in managing and developing sales teams.
* Experience in sales delivery within a service environment.
* Cost control, planning, and organisational skills.
* Innovative thinking and problem-solving abilities.
* Knowledge of sales and marketing techniques, research, and analysis.
* Self-discipline, time management, and flexibility.
* Excellent interpersonal, communication, and IT skills.
* Resilience and ability to perform under pressure.
* Availability to work weekends and bank holidays as needed.
Company Benefits
We are recognized as a 5-star housebuilder since 2009, committed to high-quality homes and customer service. We offer tailored opportunities for various career stages and backgrounds, including apprenticeships, graduate programs, and experienced professionals. Our hybrid working model combines office, site, and home working where role-appropriate.
We strive for an inclusive culture where everyone can thrive and develop their career, regardless of gender, race, sexuality, disability, or background. Our benefits include:
* Competitive salary and bonus scheme
* Company car or cash allowance
* Private medical insurance
* Annual health assessments
* Holiday entitlement starting at 26 days, increasing with service
* Flexible benefits and family-friendly policies
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