Overview
Role: Customer Sales Co-ordinator
Location: Birmingham
Contract Type: Permanent
Salary Package: 25000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
We are actively building diverse teams and welcome applications from everyone.
Role Purpose
Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service. The role will encompass all elements of the supply chain – quoting, sales order processing, purchase order placement as well as all post-sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end-to-end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business. Success in this position is demonstrated by teamwork, enthusiasm, problem solving and the ability to work under pressure with excellent communication skills.
Key Responsibilities
* Purchase Order Management
* Customer Order Fulfillment
* Customer Service Excellence
* After-Sales Support
* Operational Support
* Quotation & Pricing Coordination
* Customer Engagement
* Issue Resolution
* Continuous Improvement
* Sales Order Processing – verify, coordinate, and process incoming customer purchase orders
* Ensure all transactions meet compliance standards and internal controls
* Create and place supporting purchase orders to fulfill customer demand
* Maintain compliance and accuracy throughout the procurement cycle
* Own the end-to-end delivery process for outstanding orders
* Provide proactive updates to customers and reflect real-time supply status
* Explore alternative stock sources and optimize fulfillment strategies with commercial awareness
* Triage customer inquiries and route to appropriate teams
* Deliver timely updates and resolutions aligned with service level agreements
* Validate and manage product/service return requests within policy guidelines
* Coordinate with internal teams and third-party suppliers to ensure successful closure and credit issuance
* Resolve supplier invoice queries, courier issues, and delivery discrepancies
* Respond to inbound calls and manage service requests via the call handling system
* Uphold business integrity by mitigating fraud risks and ensuring GDPR, security, and health & safety protocols
* Flexibility to support month-end and quarter-end activities beyond standard hours
* Collaborate across departments and suppliers to deliver competitive, accurate pricing solutions
* Act as the primary contact for all customer queries related to orders, products, and services
* Resolve concerns swiftly and empathetically to maintain high satisfaction levels
* Investigate and resolve complaints related to sales orders
* Escalate complex issues and implement corrective actions to prevent recurrence
* Collect and share customer feedback to enhance products and services
* Contribute to process optimization initiatives that elevate customer experience and operational efficiency
Skills And Experience
* Excellent communication and interpersonal skills
* Strong organisational and multi-tasking abilities
* Attention to detail and problem-solving skills
* Proficient in Microsoft Office and Supply Chain Management systems
* Ability to work independently and as part of a team
* Proven experience in a Customer Service role
About Us
SCC is Europe's largest privately-owned IT business, based in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a global company that is passionate about IT and aim to simplify the complex.
We are an equal opportunities employer. No applicant or employee will be treated less favourably than another on the grounds of any protected characteristic.
Diversity, Inclusion and Sustainability
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
#J-18808-Ljbffr