As a Fraud Case Investigator within the Fraud Operations team your primary focus will be on safeguarding our customers and our institution. With hundreds of dedicated individuals working around the clock, we vigilantly monitor and address any suspicious activity on our customers' accounts, recover proceeds from criminal activities, and thwart illegal endeavours. Every member of our team takes pride in contributing to the fight against crime and preventing funds from falling into the hands of those intending to perpetrate significant offenses.
You'll specialise in customer-focused solutions, poised to advance your career within the Complex Fraud & Resolution department of Fraud Operations. As a Fraud Case Investigator, you'll be responsible for leading Fraud Investigations to ensure the appropriate resolution, safeguarding the interests of both customers and the institution.
Key Responsibilities:
1. Conduct thorough and independent investigations into complex Fraud claims in accordance with Payment Service Regulations, striving for the right resolution.
2. Provide support to victims of scams, emphasizing education and offering aftercare services.
3. Review escalated Fraud Complaints with a customer-centric approach, prioritizing fair outcomes.
4. Tailor services for vulnerable customers, e...