Job overview Lincolnshire Partnership Foundation Trust is currently looking for a Systems Administrator to join our busy Informatics Department. This role will give you the chance to be part of the team who, look after, develop and maintain the trusts’ business critical clinical systems. Your role will include supporting front line services via the systems helpdesk, to ensure our systems are accurate. You will also troubleshoot and investigate issues, escalate where required and promote best practice of using our systems. In addition to creating new user accounts, ensuring people have the access they need and maintaining relationships with System Suppliers. This is a varied role, with ever-changing priorities; therefore, you will need to be able to work under pressure at times, have strong communication skills and be a team player. You will be: be a competent problem solver who enjoys helping others be adaptable to changing demands have high levels of attention to detail Relevant experience in a helpdesk role or experience of NHS clinical systems would be advantageous however, full training will be provided to the right candidate. Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected. Advert Set up, amend and de-register users of the systems subject to appropriate access control, reset passwords and assists with maintaining system reference files to ensure details and information is accurate. Process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner. Support users on how to undertake standard reports from Information Systems. Resolving and logging system faults and errors. Provides first line telephone support for users, resolving and logging queries to System Supplier and LPFT internal helpdesk as appropriate. Maintaining high knowledge of administrative procedures and develop a specialist knowledge of Organisations Information Systems and feeding into updates of manuals and quick guides. To support data migration activities in the event of the implementation of new information systems. Monitor use of information systems by users and shadow and support users in initial stages of go-live. To communicate to all system users any information in relation to Information System changes. To provide support and administrative support to teams experiencing problems with Smartcard Access including Local Agent Role. Assists with general administrative duties for the Systems Team. Supports the testing of System upgrades/changes on the Live/Test and Train databases. Maintains continuous development and mandatory training. Working for our organisation Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do. You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this! We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services. This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff. Detailed job description and main responsibilities Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: • Early access to Psychological Therapies and Physiotherapy • Competitive annual leave allowance • Car leasing scheme • NHS pension scheme • Free eye tests • Money saving options through our salary sacrifice scheme • Discounts on major high street retailers and restaurants As an ethical recruiter we will not pursue applications from red list countries as defined by the World Health Organisation. In order to pursue and apply for this role you must have UK NHS experience. We reserve the right to withdraw or close a vacancy at any time. We will give priority to employees who are at risk.