Overview
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success. Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job Responsibilities
The Charity Data and Income Administrator has particular responsibility for managing financial and personal data input and reporting, maintenance of the Charity database (CRM), and provides support to the Charity team. The post holder will undertake the routine processing of data, financial administration and recording of income received into the fundraising portfolio, identifying, analysing and resolving queries and reporting on these as required. They will have responsibility for the day-to-day upkeep of the Charity database, ensuring data is processed and entered in a timely and accurate manner, maintained to the highest quality and adheres to GDPR guidance, providing sound data for fundraising activities and reporting requirements. The post holder will also provide general support to the Charity Team to maximise income and facilitate expenditure to meet the key objectives of the Charity Strategy. To be responsible for the processing of all donations to the Charity, analysing, investigating and resolving queries and discrepancies. To ensure that all Charity income is correctly identified and accurately allocated through manual and file import onto the Charity database, and managing and responding to all related communications to donors, staff and Trust colleagues, discussing queries and/or other sensitive issues (may relate to in-memory and/or legacy giving). To be responsible for routine processing of income received via various online giving platforms such as JustGiving and Enthuse, by downloading, accurately coding and importing financial and personal data to the Charity database. To be responsible for processing offline income, such as cheques, CAF cheques, card payments, and accurately recording financial and personal data onto the Charity database. To be responsible for the collection, sorting, counting and processing of cash donations, collection tins and cash collection points located around the hospital. Ensuring good governance in line with Trust policy is adhered to at all times in relation to the management and handling of cash. To be responsible for the creation and production of reports required to claim Gift Aid and ensure that all documentation, processes and database functionality relating to Gift Aid declarations are in place and meet the standards laid out by the HMRC and best-practice. To work with finance colleagues on monthly reconciliation of all income raised and received by the Charity and to ensure that records are kept in accordance with legal/statutory guidelines for financial audit and accounting requirements. To be responsible for the raising and processing of documentation to support internal Charity reimbursements. Managing and responding to queries from staff across the organisation to ensure all paperwork is correct before submission for payment. Data information, administration and supporter care To be fully responsibility for the day-to-day management and development of the Charity database (Harlequin) ensuring it is kept fully up-to-date in line with GDPR and Data Protection regulations. Adding new donor details, supporter communications and mailing preferences with accuracy. Provide database training to new charity colleagues and volunteers, and keep team members appraised of updates to the system. To take full responsibility for data management including data protection, filing and record keeping according to the relevant Data Protection and HMRC legislations. Carry out regular data cleansing and monthly de-duplicating of contacts to ensure high quality supporter data is maintained at all times and meet governance requirements. To be the Charity database expert, providing advice and support to team members on data selections for internal and external campaigns, recording contact histories, campaign links, and bulk mailouts. To ensure that all donations are acknowledged correctly and promptly in line with the charity stewardship programme, ensuring personalisation of supporter communications wherever possible, and recording and filing all relevant communications in line with GDPR regulations To manage enquiries to the charity by post, shared mailboxes or phone and record all donor and supporter information onto the Charity database. Responding to routine queries and discussing with charity colleagues where further specialist input is required. To administer and utilise the full functionality of online platforms, such as JustGiving and Enthuse, and match funding sites to maximise opportunities for income, and provide training to new charity colleagues and charity office volunteers as required. To produce regular reports from the charity database on the monthly financial position and analyse data to identify trends in giving. Present findings to the fundraising team and Charity Director to inform annual planning and budget setting. To oversee and allocate work to the charity office volunteers who offer their time to help with general office tasks in discussion with the Fundraising Manager.
This is an essential role within the Charity and would suit an organised, proactive administrator, with great attention to detail and a positive attitude.
Qualifications
* Detailed understanding of financial procedures (reconciliation and balances, coding, audit, gift aid, batch reporting and finance systems) to NVQ level 4 or equivalent.
* Detailed understanding of GDPR regulations for the recording, maintaining and analysing of data, and investigating and resolving queries.
* A good level of understanding of fundraising regulations and best practice, particularly within the NHS. Developed keyboard skills, requiring accuracy and speed to input financial data into Charity database and spreadsheets, and personal data into Charity database.
* Ability to plan own workload to ensure delivery of weekly, monthly, quarterly and annual reporting requirements to finance.
* Knowledge of fundraising regulations and best practice, particularly within the NHS.
Join our passionate team at the Royal Berks Charity, where your skills and dedication will directly contribute to transforming healthcare in our community. As an NHS Trust charity, we are committed to supporting our local NHS in its mission to deliver outstanding patient care and experience. Working together with our NHS colleagues, we identify and fund projects that enhance patient care, support research and innovation, provide additional equipment, create inviting environments, and prioritise the wellbeing of our invaluable staff.
Desirable Criteria
* Desirable criteria
Benefits
* Flexible working opportunities and a strong emphasis on your work, life balance
* Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
* NHS pension scheme
* Employee Assistance Programme
* Money Advice Service
* Generous maternity, paternity and adoption leave for eligible staff
* On-site nursery (based at RBH)
* Full educational library services
* Cycle to work scheme, lockable storage for cycles
* Bus to work scheme
* Excellent rail and bus links
* A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
Application Information
By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.
Security and Compliance
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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