We're recruiting a for a highly motivated Fleet Services Administrator to work at our Kilbirnie Street Head Office in Glasgow.
We offer:
33 days' holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Hours
Full time: Monday - Friday 8am - 5.30pm
About the role
As a Fleet Services Administrator for Arnold Clark, you'll be responsible for handling calls from branches/customers and auditing aftersales service videos sent out to our Arnold Clark customers.
This role would suit a natural multi-tasker, who's at home speaking to customers and meeting deadlines as part of their daily work.
Day-to-day duties
Dealing with internal and external calls from Arnold Clark branches, and from customers with policy-related enquiries.
Monitoring the service plan email inbox and replying to incoming emails.
Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.
Scoring these videos and entering the scores onto a pre-set scoring matrix and giving feedback to branches from time to time.
Essential skills
Knowledge of Microsoft Word and Excel.
Excellent telephone skills.
A friendly, approachable nature with customers.
Being able to work to deadlines.
Nice to have (but not essential)
Knowledge of Cisco telephone system (training will be given)
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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