Senior Service Advisor
If you think you are the right match for the following opportunity, apply after reading the complete description.
Location: Ipswich
Hours: MonFri 8:0017:30 + 1 in 2 Saturday mornings
Salary:£30,000 + uncapped bonus (realistic £40,000+ OTE)
Join a Leading Main Dealer as Their Go-To Senior Advisor
A well-established, high-performing main dealer in Ipswich is seeking an experienced Senior Service Advisor to become the key link between customers, the workshop, and a small team of advisors. This is a hands-on senior role where youll take ownership of the daily flow of the service department and help drive performance.
Key Responsibilities
* Lead, support, and mentor two Service Advisors
* Manage the full customer journey from booking to handover
* Oversee workshop loading, job progress, and workflow efficiency
* Handle escalations and ensure exceptional customer satisfaction
* Identify upsell opportunities to maximise department profitability
* Maintain accurate records, warranty processes, and compliance
What Youll Bring
* 1+ year main dealer experience (essential)
* Strong communication and customer-facing skills
* Ability to support colleagues and take ownership of daily operations
* Comfortable in a fast-paced, customer-focused environment
* Organised, proactive, and ready for a senior-level challenge
Whats On Offer
* Uncapped bonus with achievable £40,000+ OTE
* Supportive, established team environment
* Genuine career xsngvjr progression opportunities
* 25 days holiday + bank holidays, rising to 28 days after 3 years service
Consultant: Kalum Green
Ref: LBOJ
Octane Recruitmentis a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.