Senior Customer Service Advisor
Residency
5 years residency NOT required
Employer
Jersey Electricity PLC
Closing date
10 October 2025
Reference
66440
Contract
Permanent
Hours
Full Time
Salary
Negotiable
The Senior Customer Care Advisor plays a critical role in delivering outstanding service to our customers while championing JE's Think Customer ethos. As a senior member of the Customer Care team, this role supports frontline advisors, leads by example, and contributes to continuous service improvement. The successful candidate will help drive complaint resolution, identify process improvement opportunities, and ensure efficient, empathetic, and proactive customer care.
This role is pivotal in helping JE meet its Customer Charter and Corporate Scorecard Customer Objectives, contributing to customer satisfaction, operational efficiency, and ongoing innovation.
Core skills required
* Ability to speak and understand English
* CV Required
* Keyboard Skills
* References
How to apply
* Online
Contact name
Leanne Fitzgerald - Wilkins
Address
The Powerhouse
P.O. Box 45
Queens Road
St. Helier
JE4 8NY