Salary: £104,000 - 111,160 per year Requirements: Active SC Clearance Experience supporting live production environments Exposure to data platforms such as Denodo, Talend, PDI, MySQL or Redshift Experience creating or maintaining Grafana dashboards Understanding of monitoring, alerting and service observability principles Strong troubleshooting and analytical skills Ability to gather requirements and translate them into monitoring solutions Experience configuring Grafana alerting (desirable) Experience working in a client-side environment (desirable) Knowledge of legacy system monitoring uplift (desirable) Familiarity with Git version control (desirable) Responsibilities: Provide ongoing live support across platforms including Denodo, Talend, PDI, Git, MySQL, and Amazon Redshift Investigate, diagnose and resolve incidents across data and integration services Work closely with technical teams to maintain service availability and performance Design, create, and consolidate Grafana dashboards Transform multiple independent dashboards into a unified Live Service view with drill-down capability by service Gather monitoring requirements from stakeholders Configure and implement alerting for legacy services that currently lack monitoring Deliver fit-for-purpose alert thresholds and notifications aligned to operational needs Improve visibility, observability, and proactive incident management Technologies: Redshift Git Grafana Support MySQL Talend Security More: We are a leading company seeking an SC Cleared Live Support & Monitoring Engineer to provide operational support across a suite of data integration and analytics platforms. This role focuses on maintaining stability, enhancing monitoring capability, and improving service visibility through consolidated dashboards and intelligent alerting. We offer a collaborative work environment with hybrid working options in Telford. Our team values strong analytical skills and a proactive approach to incident management. last updated 10 week of 2026