Operations and Technical Support Lead Officer (Planning) Location: Northamptonshire - Hybrid - 1-2 days in the office Salary: £55 p/h Contract: Full-time, 3 months contract Are you an experienced leader with a passion for delivering high-quality planning services? North Northamptonshire Council is seeking an Operations Lead Officer to play a pivotal role in supporting the Planning Service and driving operational excellence across our Growth and Regeneration Directorate. About the Role As Operations Lead Officer, you will: Manage and develop a team responsible for project management, performance monitoring, and administrative support. Oversee financial processes including invoicing, budget monitoring, and forecasting. Monitor and report on performance indicators and project milestones, ensuring compliance with internal and government standards. Lead on data management and reporting to support strategic decision-making. Coordinate IT systems for planning, providing training and support to users. Handle customer feedback, complaints, and statutory requests (FOI, EIR, SAR) in line with GDPR. Support senior managers in delivering service plan objectives and continuous improvement initiatives. What We're Looking For Education: Degree-level or equivalent experience. Experience: Proven management experience in a relevant operational or planning environment. Strong understanding of the English Planning System and associated administrative processes. Financial management and budget monitoring experience. Project management and change management expertise. Skills: Excellent communication and organisational skills. Ability to prioritise workload and work independently. IT proficiency, including planning systems and GIS. Personal Attributes: Confident, assertive, and a team player. Customer-focused with a commitment to continuous improvement. If you are interested, please send your CV