Four Points Flex by Sheraton Brighton
The purpose of this role is to represent the hotel in a friendly and professional way; receiving and welcoming guests in the warmest manner, responsible for providing best quality customer service and knowledge to guests, maintain a warm friendly environment, create strong customer relations, comply with Company's Health & safety policy and other instructions and guidance relating to safety matter and internal procedures.
Responsibilities
* Undertake overnight responsibility for reception, taking reservations and dealing with all telephone and e-mail enquiries
* Ensure maximum revenue was obtained for all room sales.
* Liaise with other departments in the hotel with regard to customer requirements and staff.
* Ensure all breakfast forms were collected and any early requests given to the waiter.
* Ensure all guests are appropriately attended to and that every phone call is handled in a courteous and professional manner.
* Perform the night audit and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently.
* Checking guests in & out
* Taking reservations over the phone and making sure all guest s receive email confirmations promptly.
* To be fully aware of the Hotel's Fire Safety procedures and Health and Safety regulations
* Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting in emergency and evacuation procedures.
* Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured environment.
* Dealing with complaints quickly and efficiently and find suitable solutions to any problems that may arise, record and communicate issues to management and colleagues in a constructive and clear manner.
* To liaise with guests and other departments, passing relevant information onto staff especially specific requirements or arrangements.
* Ensure that Billing Instructions are accurate and clear.
* To be aware of and promote all services offered in the Hotel
* Ensuring that all areas are maintained to a high standard of cleanliness.
* Ensuring that daily procedures are followed and completed correctly
* Ensuring daily banking is correct
* Making sure that Company policy and the Vision are followed at all times
* Replying to guests' email or telephone enquiries, such as group bookings promptly and efficiently when the person responsible is not available or busy with other activities.
* Ensuring all pre –authorizations are completed and report any declined ones.
* Ensuring every reservation has been either preauthorized, reported or cancelled in order to maximize revenue and occupancy.
* To take overall personal pride in appearance and work performance
* Create a warm and friendly environment for you and your colleagues
* Ensure all early morning calls were completed for all individual, guests as well as groups.
* Take full responsibility of the bar, ensuring banking is completed in a correctly manner, cleanliness of the bar, back room, seating and public area
Benefits
* Gym membership
* 28 Days holiday (Inclusive of bank holidays)
* Mental Health & Well-being programme
* Staff discounts provider (Retail, Holidays, restaurants etc.)
Job Types: Full-time, Permanent
Pay: £13.20 per hour
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Gym membership
* Health & wellbeing programme
* Sick pay
* Store discount
Work Location: In person