Job Specification: Community Advisor (Spanish Speaker – Mexico Focus)
Position Title: Community Advisor (Spanish Speaker – Mexico Focus)
Start Date: October
End Date: November
Commitment: Approximately 4 hours per day
Location: Remote (must be available during Mexico business hours)
Role Overview
We are seeking a Community Advisor with exceptional written Spanish communication skills and a deep understanding of Mexican culture. The successful candidate will play a key role in moderating and supporting community engagement, ensuring that interactions are culturally relevant, respectful, and aligned with our brand tone.
The role requires a proactive and professional individual who can work independently while collaborating effectively with internal teams to support campaign initiatives and surface valuable community insights.
Key Responsibilities
* Community Moderation & Engagement
* Monitor and engage with online community members across platforms.
* Foster positive, culturally relevant interactions tailored to Mexican audiences.
* Ensure conversations remain inclusive, respectful, and on-topic.
* Content & Culture Alignment
* Adapt messaging and tone to reflect Mexican Spanish linguistic nuances.
* Identify local cultural references, idioms, and trends to strengthen engagement.
* Escalation & Reporting
* Identify, flag, and escalate inappropriate content or behaviour as needed.
* Gather and summarize community feedback and sentiment for internal teams.
* Campaign Support
* Assist with executing and amplifying community-related campaigns.
* Collaborate with internal stakeholders to align engagement strategies with ongoing initiatives.
Requirements
* Language & Cultural Expertise
* Native-level Spanish fluency, with strong written communication tailored to Mexican audiences.
* Deep understanding of Mexican digital culture, trends, and colloquial expressions.
* Professional Experience
* Previous experience in community management, moderation, or digital engagement preferred.
* Demonstrated ability to communicate clearly and empathetically in an online setting.
* Technical & Work Skills
* Proficient with online community tools (e.g., Discord, Slack, Facebook Groups, forums, or similar).
* Reliable internet connection and ability to work remotely and independently.
* Strong organisational and time-management skills.