Finance Manager - Disruption and Contact Centre(16824)
Description
Finance Manager – Disruption and Customer Contact Centre.
We are easyJet – a FTSE listed, multi-billion pound low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
READ ON IF YOU
1. Have experience as a qualified accountant with 3+ years post-qualification experience
2. Enjoy working in large, complex, fast-moving organisations
3. Can be in our fantastic Luton head office 3 x per week
THE TEAM
Our Operations Finance team partners with our Operations colleagues to deliver our strategy of making low-cost travel easy. This role sits within the Customer and Network Operations Finance sub-team, reporting to the Senior Finance Manager for Customer and Network Operations and managing one direct report.
THE ROLE
As Finance Manager for Disruption and Customer Contact Centre, you will be the end-to-end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area.
You will partner with business owners and drive financial performance, acting as a key contact for the Integrated Control Centre, Operations Insights & Improvements, Customer Management Centre, and Procurement teams.
You will lead strategic and annual planning processes, including the annual Business Plan, 5 year Strategic Plan, month end deliverables, monthly forecasting, and projects.
You will drive and monitor initiatives for the EDGE cost saving programme and proactively engage with business partners to deliver ad hoc requests, such as scenario planning during mass disruption, ensuring the right balance of cost, operational performance, and customer satisfaction.
You will motivate and support your direct report and contribute to the wider team’s development.
Business Area
Finance
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Finance
Schedule
Full-time
Unposting Date
Ongoing