Job Responsibilities
* Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
* Booking appointments and entering orders onto the company database system in a timely manner.
* Ensuring accuracy and completeness of information when using our database system.
* Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
* Using Microsoft Office especially Word, Excel and Outlook.
* Working as a team player to meet personal and organisational objectives.
About the Role
We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day‑to‑day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first‑class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams.
AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years' experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user‑centric and holistic approach that is tailored to each individual.
Benefits
25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Company sick pay provision with continuous service, Employee Assistance Programme, Blue Light Discount Card
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