Salary: £33,216 - 33,216 per year Requirements:
* Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
* Strong problem-solving and troubleshooting skills
* Excellent communication and call-handling ability
* Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
* Ability to manage workload in a fast-paced, target-driven environment
* Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year
Responsibilities:
* Provide quick, reliable 1st Line IT Support across corporate and retail systems
* Log and manage incidents using a ticketing system in line with SLA targets
* Support retail POS systems, in-store equipment, payroll applications and business-critical software
* Deliver excellent customer service with a confident and professional phone manner
* Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
* Work efficiently in a high-volume IT Help Desk environment
Technologies:
* Support
* Office 365
* Windows
More:
We are a fast-paced, forward-thinking company based in modern Birmingham offices, committed to the development of our team members. You will join our energetic and supportive IT Service Desk team that values training and internal progression. We offer competitive pay at £16.02 per hour, ongoing training in IT systems and service desk tools, and a fun, social team culture, all within a role that promotes long-term career development in IT Support.
last updated 8 week of 2026