Join us at Carlton Academy Trust, an award-winning multi-academy trust built on the remarkable turnaround at Carlton Bolling.Since our founding in 2019, weve grown into a World Class Trust, supporting nine schools across Bradford and Leeds, serving nearly 5,000 pupils and employing over 980 staffdriven by our mission ofExcellence for All
They are now seeking a motivatedIT Support Technician Apprenticeto join their Central Services team. This is a Level 3 apprenticeship where youll develop hands-on skills in first-line support, system troubleshooting, and user support across multiple school sites. Youll learn on the jobanswering support tickets, installing and configuring software/hardware, and assisting with device deployments.
A Typical Day in the Job:
1. Assist in installing, maintaining, and troubleshooting ICT systems, hardware, and peripherals (e.g. laptops, PCs, printers, and audio-visual equipment).
2. Monitor and respond to IT support requests via the ticketing system (e.g. Zendesk), prioritising tasks for timely resolution.
3. Support software installations, upgrades, and deployments across trust sites.