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Service Designer
£45,000 to 75,000 GBP
Hybrid WORKING
Location: Central London, Greater London - United Kingdom Type: Permanent
Senior Service Designer - (Must Have Public Sector Experience)
Location: London (Hybrid)
Level: Mid and Senior Levels Available
Salary: £40,000 to £75,000 + 10% bonus + benefits (DOE and various levels available)
Clearance: Must be eligible for UK Security Clearance
The Opportunity
We are looking for a Senior Service Designer to join a cross-functional delivery team working on impactful public sector programmes. In this role, you'll take a lead in shaping user-centred services that support critical systems and improve the lives of citizens. You'll bring design thinking into complex environments, helping align user needs with strategic and technical delivery.
The Role
As a Senior Service Designer, you will:
* Lead service design efforts across discovery, alpha, beta, and live phases
* Plan and conduct research, co-creation, and design activities with users and stakeholders
* Map end-to-end services and ecosystems to uncover gaps, opportunities, and user pain points
* Develop service blueprints, journey maps, personas, and other artefacts to guide delivery
* Prototype and test service components to validate desirability and feasibility
* Translate insights into actionable recommendations, service improvements, and scalable models
* Work in agile, multidisciplinary teams to align service design with technical and policy constraints
* Mentor junior designers and contribute to improving tools, methods, and delivery processes
What We're Looking For
You should have:
* 5+ years of hands-on service design experience, preferably in complex or regulated environments
* Proven ability to deliver user-centred services from research through to implementation
* Confidence in applying accessibility and inclusive design standards (e.g. WCAG)
* Experience working with government digital standards and service assessments
* Strong communication skills, including visual storytelling and stakeholder engagement
* Familiarity with agile delivery, product teams, and end-to-end service delivery
* A degree in a relevant discipline (e.g. UX, HCI, Service Design) or equivalent experience
You'll Bring
* Advanced skills in user research planning and synthesis
* Expertise in journey mapping, blueprinting, and value proposition design
* A working knowledge of behavioural design and inclusive service practices
* Ability to lead workshops and collaborative design sessions with stakeholders
* Practical experience with service design tooling (e.g. Miro, Figma, prototyping tools)
* Exposure to digital delivery pipelines and design systems in the public sector
What's on Offer
* 10% annual performance bonus
* Flexible hybrid working
* Private medical insurance, pension contributions, and wellbeing support
* Ongoing training and development opportunities
* A supportive, inclusive work culture and access to DEI networks
Reference: AMC-AQU- SDN
Postcode: EC1
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