OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Key Responsibilities: Communicating directly with our existing customers via phone and email to maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team Building and maintaining strong relationships with both external and internal customers Confident communication with customers and stakeholders via phone, teams and email Maintaining accurate and up to date collection notes, payment promises and contact information within relevant systems and reports Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers. Timely escalations and organised approach to resolving queries and disputes Monitoring and resolution of unallocated cash About You: Applicants must have the right to work in the UK This role would be best suited to a pro-active individual, who feels confident communicating with others on the phone, in person and via email. The ideal candidate will have a solutions-focused attitude, a positive outlook and a real keenness to learn new skills and develop relationships, in a fast paced environment. Prior Credit Control experience is not required for this role, training will be provided A background in customer services, sales, finance or administration would be beneficial Microsoft Dynamics 365 experience is desirable but not essential Proven organisational skills and attention to detail Excellent communication skills Basic Excel skills How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.