Head of operations - hard fm

The Role: Head of Operations

Sector: Facilities Management – Hard Services

Location: Essex

Salary: £70,000 - £75,000 + Car Allowance + Bens

We are seeking a highly experienced and commercially astute Head of Operations to lead the Contracts / Reactive Operations function across all regions. This is a pivotal leadership role, responsible for the overall commercial, operational and strategic performance of the department, ensuring contracts are delivered safely, efficiently, profitably and to the highest standards of client service.

This is an excellent opportunity for a driven operational leader who thrives in a fast-paced, multi-contract environment and has the ability to inspire teams, improve service delivery, and make a tangible impact across a growing business.

The Role

As Head of Operation, you will provide strong leadership and direction to Contracts Managers and operational teams, creating a culture of accountability, ownership and continuous improvement. You will take full responsibility for operational delivery, health and safety compliance, financial performance, mobilisation of new contracts and the ongoing development of service standards.

You will also play a key role in account management, including the successful delivery of major client contracts, ensuring client expectations are consistently met and opportunities for improvement and growth are identified.

In your locker:

• Strong leadership and people management experience.
• Full P&L ownership and commercial accountability.
• Experience across operational delivery, contract management and client relationship management.
• A solid understanding of health and safety legislation and RAMS.
• Experience in estimating, pricing and tendering.

Key Responsibilities

• Provide strong leadership and direction to Contracts Managers and operational teams.
• Drive a culture of accountability, ownership, performance and continuous improvement.
• Set operational standards and ensure compliance with company policies.
• Conduct performance reviews, coaching and succession planning.
• Oversee mobilisation of new contracts and service expansions.
• Monitor KPIs and resolve escalated operational issues.
• Manage commercial risk, variations and service standards.
• Support contract renewals and commercial improvements.
• Oversee estimating, pricing and tender submissions.
• Lead health and safety compliance and promote a strong safety culture.
• Ensure RAMS are reviewed, approved and implemented effectively.
• Monitor audits, inspections and incident investigations.
• Take full ownership of departmental P&L performance.
• Maintain strong relationships with key clients and stakeholders.
• Attend client meetings, reviews and escalation meetings.
• Ensure consistently high levels of customer satisfaction.

To be considered, please click apply.

You must be able to live and work in the UK without restriction.

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