Position: Pool Shift Leader Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £12.71 per hour (additional £1 per hour when leading a shift) Join our One Great Team here at Haven as a Swimming Pool Shift Leader! Dive into an exciting role where you’ll lead our team in making waves, ensuring a safe, fun-filled swimming experience for every guest. In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. Key Responsibilities - Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service. - Enforce facility rules and regulations to promote a safe and enjoyable environment. - Conduct regular safety inspections of pool equipment and facilities. - Provide prompt, professional guest service, addressing complaints and special requests. - Assist in training new team members on company policies and procedures. - Participate in team duties while stepping up as the shift leader when assigned. Requirements - Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred. - Strong leadership and communication skills. - Highly detail-oriented, with a strong commitment to conducting thorough safety checks, ensuring full compliance with all safety guidelines. - Ability to maintain focus and act quickly in emergency situations. - Committed to providing high-quality, customer-focused service. - Flexibility to work weekends, evenings, and holidays as needed. Preferred Qualifications - National Pool Management Qualification (NPMQ). - National Pool Lifeguard Qualification (NPLQ) - Swimming Pool Technical Operator Qualification (SPTO) - National Pool Lifeguard Qualification Training Assessor (NPLQ TA) Full training & courses will be available to the right candidate to ensure the highest of standards are upheld when leading shifts. This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. What We Offer - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk