Salary: £30,000 - 34,000 per year Requirements: Experience in a helpdesk environment providing technical support Proficient in Windows Server, MS Office, and Office 365 Familiarity with Operating Systems in Windows and Linux (useful) Knowledge of Active Directory and MS Exchange (useful) Understanding of Intune, Zabbix monitoring, Solarwinds, and Networking (beneficial but not essential) Strong communication skills Excellent written and documentation skills Customer-oriented with a focus on resolving issues Organized and self-motivated Problem solver with the ability to think creatively Responsibilities: Manage helpdesk tickets and inquiries submitted via email and Live Chat Serve as the first point of contact for customers seeking technical assistance Update and maintain products, users, passwords, and data for fully managed clients Provide 2nd line technical support on software servers, desktop PCs, networks, and email servers Handle complex technical troubleshooting with in-depth knowledge Assist with server maintenance, networking, and system administration Escalate tickets to 3rd line support when appropriate Run software and security updates remotely on Windows-based systems Perform general support admin tasks, including updating the internal knowledge base and customer wiki Document technical fixes in the ticketing system to build a knowledge base Technologies: Active Directory Support Linux Office 365 Security Windows Zabbix Hardware More: We are a top UK Fintech Software company based in Whiteley, Hampshire, dedicated to providing world-class payment solutions for retail, commercial, and hospitality businesses in the UK and beyond. We offer a competitive salary of £30k to £34k per annum, along with a 25-day annual holiday allowance (plus bank holidays) and strong career progression opportunities. Our team enjoys the chance to earn overtime and participate in an on-call rota. Additionally, we provide an excellent pension scheme and employee benefits program to support our staff. last updated 4 week of 2026