Rough Sleeper Navigator
📍 Southend-on-Sea
💼 Full-time | Frontline Outreach Role
We are working with a community-focused organisation to recruit a Rough Sleeper Navigator to support individuals experiencing homelessness and multiple disadvantage.
This is a high-impact, frontline role working directly with people on the streets and in the community, providing end-to-end casework support to help individuals move into accommodation and rebuild stability.
About the Role
You will take a proactive, outreach-led approach to engaging individuals who are sleeping rough. Managing your own caseload, you will provide consistent, practical support - from initial engagement through to securing accommodation and accessing wider services.
This is a hands-on, community-based position requiring resilience, independence, and the ability to build trust with people who may be reluctant to engage.
Key Responsibilities
Deliver street outreach and community-based support to individuals sleeping rough
Manage a caseload, including assessments, support planning, and ongoing casework
Support individuals to access housing, health services, and benefits
Build and maintain relationships with clients facing multiple complex needs
Work proactively to move individuals towards stability and independence
Maintain accurate and structured case records
Work independently, including lone working and mobile outreach
What We're Looking For
To be successful, you must be able to demonstrate:
Experience supporting individuals with multiple disadvantage (e.g. homelessness, substance use, mental health, offending history)
Experience in outreach or community-based roles
Strong caseload management skills, including end-to-end casework
Ability to engage and build trust with individuals who may be reluctant to access support
Confidence working in challenging, unpredictable environments
Experience navigating services such as housing, health, and benefits
Strong communication skills, including handling conflict and difficult conversations
Relevant Backgrounds
We welcome candidates with experience in:
Homelessness or outreach services
Youth services (particularly higher-risk or street-based work)
Domestic abuse support
Substance misuse services (non-clinical)
Criminal justice or probation (community-facing roles)
Refugee or resettlement services
Additional Information
This role would suit someone who is:
Persistent and proactive in their approach
Comfortable working independently in the community
Able to balance a person-centred approach with clear professional boundaries
Motivated to support individuals facing complex life challenges
Please Note
This role requires hands-on casework experience and community-based working. Applications without clear evidence of these areas may not be progressed.
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