Job Title: Mid-Level IT Support Engineer (Microsoft 365 & Infrastructure)
Location : London,
Position Type:
Full-Time | On-site core working hours
Salary : based on experience
About the Role:
We are looking for a dynamic and technically skilled IT Support Engineer who will be responsible for providing day-to-day technical support across the organization, with a strong focus on Microsoft 365 administration and end-user support. The ideal candidate should have hands-on experience managing Microsoft accounts, user access, and IT assets, along with a solid understanding of Windows environments and basic networking.
This role requires a teachable, proactive, and problem-solving mindset, as you’ll also be trained in application support, system monitoring, and testing.
Key Responsibilities:
Microsoft 365 Administration:
· Manage Microsoft 365 admin center (users, groups, and licenses).
· Create, modify, and deactivate user accounts.
· Assign and manage licenses (Exchange, Teams, OneDrive, SharePoint, etc.).
· Configure and enforce MFA (Multi-Factor Authentication).
· Manage security groups, mailbox permissions, and access levels.
· Block/disable users when required and monitor login activity.
· Manage Teams and SharePoint permissions.
End-User & Desktop Support:
· Set up and configure laptops/desktops for new users.
· Perform Windows OS installation, imaging, and updates.
· Install, configure, and troubleshoot Office applications and company software.
· Support users with Outlook, Teams, OneDrive, and general Office 365 issues.
· Configure and troubleshoot printers, scanners, and other peripherals.
· Manage antivirus, device encryption, and basic endpoint protection tools.
Networking & Connectivity:
· Basic troubleshooting of network connectivity (LAN/Wi-Fi/internet issues).
· Understand IP addressing, DNS, DHCP, and VPN configurations.
· Escalate complex network issues to senior IT or network admins when required.
System & Application Support:
· Assist in application monitoring and system testing (training provided).
· Support basic SQL/database queries and troubleshooting (good to have).
· Collaborate with application and development teams on testing and deployment.
· Monitor system alerts, logs, and tickets to ensure timely resolution.
Documentation & Process Management:
· Maintain IT asset inventory (laptops, licenses, software, etc.).
· Document standard operating procedures (SOPs) and troubleshooting guides.
· Track support tickets and ensure timely resolution.
· Maintain proper documentation of configurations and changes.
Key Skills & Qualifications:
Required:
· 2–4 years of IT support experience.
· Strong knowledge of Microsoft 365 Administration (user management, licensing, MFA, Teams, SharePoint).
· Experience with Windows 10/11 installation, configuration, and troubleshooting.
· Basic networking knowledge (TCP/IP, Wi-Fi, DNS, DHCP, VPN).
· Familiarity with Active Directory and Azure AD.
· Excellent communication and customer service skills.
Good to Have:
· Knowledge of SQL or database basics.
· Experience with PowerShell scripting for Microsoft 365 tasks.
· Interest in learning application support, monitoring tools, and automation.