Job Description
Regional Operations Manager – South East England
Location: South East England | Sector: Pharmacy | Reports to: Head of Operations
About the Role:
We are seeking an experienced and ambitious Regional Operations Manager to lead and grow our high-performing pharmacies across the South East of England. You will drive operational excellence, ensure patient safety, and optimise financial performance, all while developing teams that thrive in a performance-led culture.
Purpose:
As Regional Operations Manager, you will:
* Optimise the financial performance of the Region.
* Recruit, develop, and retain high-performing teams.
* Ensure patient safety, quality, and operational standards are consistently delivered.
Key Responsibilities:
Driving Results
* Line manage Area Operations Managers and strategic pharmacies within the Region.
* Provide clear direction to ensure business goals are achieved.
* Ensure all pharmacies have robust business plans aligned to regional budgets.
* Analyse data to drive profitable growth across Rx, services, OTC, and convenience.
* Ensure payroll and operational costs are within budget.
* Deliver excellent retail and operational standards across the Region.
High Performance Teams
* Build capable, engaged, and diverse teams through a performance-led culture.
* Coach Area Operations Managers, Pharmacy Managers, and their teams to achieve results.
* Foster an “own business” mindset within teams while ensuring alignment with corporate standards.
* Develop succession plans, recognise and reward success, and address underperformance.
* Ensure completion of mandatory training to maintain competence.
Patient Safety, Quality & Standards
* Ensure regulatory, professional, and NHS standards are consistently met.
* Lead a culture of continual improvement across the Region.
* Take ownership of serious patient safety incidents and complaints.
General Responsibilities
* Align regional business plans with corporate strategy (‘Delivering Well’).
* Monitor customer, people, and compliance measures through performance metrics.
* Maintain a strong understanding of the community pharmacy market.
* Ensure delivery of business cases for all investment projects.
* Guarantee legal and operational compliance across all pharmacies.
Knowledge, Skills & Experience
* Significant experience in field or multi-site management.
* Pharmacy background highly desirable.
* Strong leadership and coaching skills with the ability to adapt your style.
* Excellent communication, planning, and organisational skills.
* Strong networker and brand ambassador with the ability to build effective external relationships.
* Commercially aware with a track record of delivering business results.
Why Join Us?
This is a unique opportunity to shape the future of pharmacy operations in the South East, leading a motivated and high-performing team while making a real impact on patient care.
Apply Today:
We reserve the right to close this vacancy early, so don’t miss your chance to join our dynamic team.