Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Job Description Summary
To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs, and undertake minor day-to-day repairs and decoration to the building(s), grounds, and equipment.
Key Role Responsibilities
* Work as part of a friendly and supportive team, playing a vital role within the Community team to ensure all residents enjoy a high level of cleanliness throughout their community.
* Communicate effectively with customers, clients, and colleagues; demonstrating a clear understanding of issues and using initiative to respond accordingly.
* Maintain a focus on delivering services within agreed budgetary and resource parameters.
* Monitor the electronic maintenance reporting system through TCAS or Base 360 daily, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
* Administer all property maintenance and records in accordance with Greystar policies and procedures.
* Maintain adequate levels of spares, stock, and supplies, ensuring effective forward planning.
* Respond to calls outside office hours which cannot be resolved without a presence on site, referring to appropriate contractors as necessary.
* Undertake repair and maintenance tasks to a high quality, including plumbing, joinery and carpentry, painting/decorating, maintenance of lighting, and statutory testing.
* Understand and respond to health and safety matters in an appropriate and timely manner.
* Move furniture and heavy items from location to location on site as required.
* Inspect and maintain common parts of the site, including refuse and recycling facilities, to the highest standards of repair and cleanliness.
* Coordinate contractors and suppliers executing minor works contracts on site.
* Monitor subcontractors' performance, retain accurate records of their site operations, including all relevant RAMS and permits to work.
* Highlight and assist with the management of community works.
* Assist the Community Manager in key management, ensuring high levels of security at all times.
* Accompany external contractors on site in line with key management and access policies.
* Ensure annual checks are carried out for statutory insurance and qualifications.
* Maintain gardens and grounds, supervising external contractors as required.
* Manage and maintain all statutory testing records, utilizing team members where appropriate.
* Carry out annual PAT testing, inspections of emergency lighting, weekly fire alarm tests, and fire evacuations.
* Practice proper safety techniques according to company guidelines.
* Report incidents or accidents to the Community Manager using the correct system and documentation.
* Review site risk assessments as required with the Community Manager.
* Maximize utility efficiency.
About You
* Experience in repairs and maintenance in a residential environment or as a general builder/residential construction in trades such as plumbing, electrical, or carpentry.
* Fluent in English, both verbal and written.
* Helpful, friendly personality with effective communication skills, professional and courteous towards colleagues and residents.
* Good team player with strong relationship-building and influencing skills.
* Positive attitude and ability to work independently.
* Ability to determine cost-effective solutions to repairs.
* Contractor and supplier supervision skills are desirable.
* Excellent organizational skills with the ability to multitask and prioritize.
* Numerical skills necessary for activities.
* Flexible and adaptable to changing environments.
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