JOB SUMMARY To co-ordinate golf and sports events in a professional and efficient manner, whilst maintaining a professional, positive, flexible and helpful attitude at all times. SPECIFIC DUTIES To manage enquiries for all golf events (corporate, charity, society, internal), residential golf packages and all sports team stays Send proposals for all enquiries within 3 hours and schedule to follow up within 24 hours Proactive approach to re-book past golf events and up-sell golf day and sports event enhancements Conduct show rounds of the hotel and country club as required and deal with any specific client questions or queries professionally Utilise the Concept tee-time system to ensure the tee sheet is maximised Check availability and book space for golf events and sports teams using Opera Sales & Catering. If space is not available, then offer alternative dates or chase other enquiries; cross selling other areas where possible Record all enquiries on the Opera Sales & Catering system Develop a strong working relationship with all clients to ensure events are managed professionally and a detailed events programme is developed Contact clients after their event to receive feedback and ensure that the event was successful. If required, respond to queries and complaints, with the assistance of the Senior Events Manager as needed. Ensure event feedback is gathered and circulated across all relevant departments Meet and greet clients on the day events & introduce them to the golf operations team Ensure the billing is correct for events and all areas have charged accordingly and forward the final invoice for payment for all ancillary spends on the day of the event Attend any golf and sports related exhibitions and networking events as and when requested Keep up to date with golf industry developments and competitors Carry out competitor analysis as requested by Head of Sales – Golf & Sports This role is the anchor of all golf and sports event planning & administration. Our customers, both internal and external, will judge Dalmahoy by your ability to meticulously, proactively and professionally fulfil this important role WORK RELATED EXPERIENCE Confident telephone manner Strong numeracy & literacy skills Able to prioritise workload and meet deadlines Previous administration experience essential Experience with Microsoft Office applications Previous sales or event management experience preferred Golf and sports knowledge preferred PERSONAL QUALITIES Ability to work in a busy office environment Must be self-motivated, whilst understanding the importance of working as part of a team A positive and outgoing personality is essential Strong attention to detail OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time, with or without notice, at the reasonable request of management.