Job Title Counter Sales Advisor Plumbmaster - Newry Reports to: Department Manager Responsible for: All aspects of counter selling, including customer service, product selection, inventory management, pricing labels Company Vision: To be the customers preferred choice for timber, construction and home improvement products in the markets we serve Mission Statement: By providing a wide range of great value sustainable products where our customers trust us to meet their needs Competencies for Role: Core Competencies Functional Competencies Interpersonal Excellence Positive Attitude Communication Interpersonal Skills Sales Upselling & Cross Selling Negotiation Product Knowledge Sales Administration Merchandising Customer Lifecycle / Experience Personal Development Confidence Self-Awareness Learning Mind-set Base Skills & Behaviours Adaptability Time Management Customer Focus Emotional Resilience Health & Safety Continuous Improvement What we are looking for: A professional, smart, strong communicator Ability to develop a positive working relationship with customers Ability to identify sales opportunities Innovative approach to solving customer's issues Ability to work in a fast paced customer focused environment Openness to change and ability to adapt to improve performance Willingness to assist other departments Ability to take on new responsibilities and learn quickly from others Willingness to be flexible in your working hours Act with a high degree integrity representing the values of Plumbmaster About the Role: Deal with all retail and trade counter purchases and enquires relating to plumbing and heating materials. Maintain and build relationships with customers Cash handling, operation of counter tills and computer system Merchandise the shop; ensuring labels are accurate and products are placed to enhance sales General housekeeping of the department to ensure everything is in line with health and safety Continually update knowledge of products by participating in company and supplier training to achieve department sales targets Work within other departments as requested to meet customer demands Participate in company stock takes ensuring an accurate count of all stock Ensure compliance with all regularity and legal requirements Any other tasks as required to ensure the efficient operation of the department as requested by the Branch Manager Key Performance Areas: * Customer Service * Shop merchandising * Shelf edge labelling * Operating till along with end of day procedures * Answer phones * Matching yard dockets Requirements: * GCSE (or equivalent) level Math & English at level C or above * Experience of working in a customer focused environment preferably within a building trade counter environment * Ability to demonstrate knowledge of general plumbing and heating products * Strong customer service & communication skills Desirable: Experience of working with Kerridge / Babbage merchant trading system Applications will close on Wednesday 25th February 2025. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.