Job Description
Liverpool
We are seeking a proactive and detail-oriented Business Support Officer to join our growing team. This role is pivotal in supporting the operational rhythm of our business, ensuring smooth internal coordination and contributing to the delivery of exceptional service to our clients.
You will work closely with the Operations Director, providing high-level administrative and coordination support across Sales, Professional Services, Support, and Customer Success Management.
Key Responsibilities
Leadership & Executive Support
* Act as a key point of contact and trusted liaison for the Operations Director, managing communications, priorities, and scheduling across multiple workstreams
* Prepare briefing materials, agendas, and follow-up notes for leadership meetings, steering groups, and strategic reviews
* Manage confidential information appropriately and professionally
Core Responsibilities
1. Provide administrative support to the Operations Director and the wider Customer Success Operations leadership team, including meeting coordination, minute-taking, and follow-up actions
2. Prepare correspondence, reports, and internal communications
3. Organise and maintain shared documentation, calendars, and knowledge hubs
4. Coordinate internal t...