Are you eager to develop your skills with a global industry leader, offering outstanding employee benefits and a presence in 54 countries? If so, we want to hear from you!
Role Overview
As a Multinational Client Service Executive, you will provide comprehensive account management services to assigned global accounts within our Multinational Portfolio. You will oversee the end-to-end process for multinational insurance programs, ensuring compliance with Chubb’s Global Services Department guidelines.
Key Responsibilities
* Manage a portfolio of multinational accounts, acting as the main point of contact for clients and brokers on all service matters.
* Coordinate pre-bind to post-bind processes, including local policy issuance, premium collection, and compliance with local regulations.
* Provide technical expertise to design and maintain compliant, bespoke multinational insurance programs.
* Ensure Chubb’s service standards are met or exceeded in the implementation of global programs.
* Build and maintain strong relationships with clients, brokers, and internal stakeholders.
* Attend client and broker meetings, supporting business development and showcasing Chubb’s global capabilities.
* Monitor outstanding tasks, facilitate timely policy issuance and claims bulletins, and support renewal procedures.
* Escalate issues as needed to ensure service requirements are fulfilled.
* Maintain accurate documentation in systems such PID and MAX, in line with departmental standards.
* Support ongoing projects and initiatives to improve the Global Services Department.
* Perform incidental tasks as required, contributing to the overall success of the team.
* Uphold Chubb’s ethical and service standards in all activities.
Qualifications & Experience
* Prior work experience in the insurance industry is essential.
* Experience servicing multinational insurance programs is highly desirable.
* A-Levels or equivalent educational standard preferred.
* Chartered Insurance Institute (CII) Insurance Certificate is an advantage but not required.
* Proficiency in a foreign language is beneficial but not required.
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