Victim Support is seeking a confident, organized, and collaborative Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable and intimidated witnesses receive high‑quality, timely, and compassionate support at every stage of the justice process.
We are looking for someone with strong people‑management experience, exceptional communication skills, and a commitment to building a supportive and high‑performing team. You’ll lead volunteers, oversee daily case allocations, manage service delivery within the community, strengthen partnerships, and ensure our Witness Service meets contractual and quality standards.
Part‑time, 18.75 hours per week covering Norfolk, Suffolk & Cambridgeshire.
Are you an organized, proactive individual with a passion for supporting victims and witnesses? Do you enjoy working collaboratively, ensuring high‑quality service delivery, and supporting others to perform at their best?
If you thrive in fast‑paced environments, have strong communication and data‑handling skills, and are motivated by service excellence, we’d love to hear from you.
What We Offer
* Flexible Working Options – including hybrid where applicable
* Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
* Birthday Leave – an extra day off to celebrate your birthday
* Pension Plan – 5% employer contribution
* Enhanced Allowances – enhanced sick, maternity and paternity pay
* Exclusive Discounts – high street, holidays, gyms, entertainment and more
* Financial Wellbeing Support – access to salary‑deducted finance and guidance
* Wellbeing Resources – employee assistance programme and wellbeing support
* EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
* Sustainable Travel Schemes – Cycle to Work and season ticket loans
* Career Development – comprehensive training and ongoing development opportunities
About the Role
* Lead the delivery of the Witness Service within the community, ensuring a high‑quality, safe, and consistent service for all witnesses.
* Line‑manage volunteers, supporting recruitment, training, development, performance, and wellbeing.
* Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
* Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
* Manage rotas, resource planning, and service coverage across the area.
* Promote excellent communication across teams, facilitating team meetings and sharing learning.
* Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
* Foster an inclusive, trauma‑informed, person‑centred approach that recognises diverse needs and vulnerabilities.
* Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
Qualifications and Experience
* Strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
* Experience delivering services in demanding environments with a focus on customer experience and service excellence.
* Experience providing guidance, support, or crisis management to staff or service users.
* Strong communication, negotiation, and advisory skills, both written and verbal.
* Ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
* Experience gathering, analysing, and reporting information from multiple sources.
* Sound IT skills, including the use of Microsoft Office and case management systems.
* Commitment to safeguarding, equality, diversity and inclusive practice.
Additional Information
* Exposure to emotionally demanding situations; requires resilience and emotional maturity.
* Travel across the court cluster and wider area required.
* Occasional evening or weekend work may be necessary.
* Enhanced DBS check required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales—for both prosecution and defence. Trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The service also supports bereaved family members, friends and family who are accompanying witnesses in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by their experiences.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
We’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an anti‑racist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
Equal Opportunity
Victim Support is an equal opportunities employer. All individuals are encouraged to apply, and we value diversity and inclusion across all aspects of our work.
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