Job Description
Smart Edge’s Client is looking for an individual to help with their Observability Subject Matter Expert (SME)@ Telford, UK
Experince Required :
* • Observability Architecture & Strategy:
* Design and implement observability pipelines using AWS-native and third-party tools.
* Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines.
* Establish SLIs/SLOs and integrate them into service health dashboards.
* AWS Workload Monitoring:
* Implement observability for AWS Connect (contact flows, agent metrics, call quality).
* Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage.
* Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging.
* Tooling & Automation:
* Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK.
* Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools.
* Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows.
* Incident Management & RCA:
* Lead real-time diagnostics during major incidents using telemetry data.
* Conduct post-incident reviews with detailed root cause analysis and observability insights.
* Collaboration & Governance:
* Work closely with DevOps, Security, and Application teams to enforce observability standards.
* Ensure compliance with data governance, retention, and security policies for telemetry data.
* 7+ years in observability engineering.
* Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network
* Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray.
* Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation).
* Experience with monitoring enterprise platforms like Pega and Contact Center systems.
* Solid understanding of distributed systems, networking, and application performance tuning."
If this sounds like a role you would be interested in or if you know someone in this field.
Connect with me or email me at sharshini.a@smartedgesolutions.co.uk
Alternatively, you can call me on Tel: +44(0)203 500 2108.