About the Business
We are a well-established, dynamic business operating within the IT sector, based in Borough Green. We pride ourselves on delivering excellent customer service, fast response times, and a flexible customer-focused approach.
The business specialises in IT spare parts distribution and operates an extensive repair and service operation within the Retail and Hospitality sectors. We work internationally with recognised global brands including Epson, Citizen, and PAX. You will be joining a friendly, professional, and hardworking office environment where customer focus and commercial awareness are central to day-to-day operations.
Role Overview
This is a cross-functional, office-based role suited to an organised and commercially aware professional.
You will act as a central point of coordination, managing client relationships while supporting purchasing, supply chain activity, and operational reporting. The role includes regular interaction with customers, suppliers, and internal teams to ensure parts availability, smooth repair workflows, and accurate performance reporting.
Key Responsibilities
Key Account Management & Customer Service
1. Act as the primary point of contact for key customer accounts
2. Manage repair portfolios and distribution orders end-to-end
3. Resolve complex service queries and prov...