Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotlands most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description The Junior IT Technician will provide essential technical support and system maintenance across the hotel's IT infrastructure. Reporting to the IT Manager, this role is responsible for delivering responsive end-user support and ensuring operational continuity. The successful candidate will contribute to the smooth functioning of guest-facing and back-office systems, whilst developing professional expertise in a dynamic hospitality environment.
What you will be doing:
Provide first-line technical support to hotel staff via help desk ticketing system
Troubleshoot and resolve issues with guest-facing systems, POS terminals, and reservation software
Install, configure, and maintain computer hardware, printers, and network equipment
Manage Wi-Fi connectivity, network access, and systems security throughout the property
Support the hotel systems, including payment processing, and communication platforms
Perform routine system maintenance, updates, and security patches
Assist with staff onboarding, including workstation setup and account configuration
Maintain IT asset inventory and documentation
Support system implementations and infrastructure projects
Qualifications A little about you:
IT qualification or certification (CompTIA A+, Microsoft, or similar) preferred
Basic knowledge of Windows/Mac operating systems
Understanding of networking fundamentals and troubleshooting
Strong problem-solving and communication skills
Ability to work under pressure in a fast-paced hospitality environment
Professional demeanour and commitment to excellent customer service
Desirable Skills
Experience with hospitality management systems
Knowledge of POS systems or payment processing
Familiarity with security and surveillance systems
Experience supporting guest Wi-Fi networks
Additional Information Competitive salary
Staff shuttle service to/from St Andrews
Complimentary staff canteen
50% off dining in our Food and Beverage outlets
Employee rates for Spa treatments and green fees
Access to gym and pool services
Growth opportunities
On-the-job training
Regular social events
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